Can I record high-density sEMG with the ActiveTwo system?

High density surface EMG as described in the recent publications on the Biosemi site is possible with the addition of the sEMG accessories. The original model of the high density sEMG probe was made for ActiveOne, so the connector differed. The current version separates the electrode grid from the preamp as in: reusable grid sEMG preamplifier…

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Can I install ActiView on a Windows 10 computer?

You CAN install current versions of ActiView on Windows 10. But, before you do so, if the system was orignally delivered before January of 2017 you should update the firmware on the optical receiver / USB interface so that you do not have to go through the very long and arduous process of installing an…

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Where can I find the coordinates of the 128 channel caps based on the 5% system defined by Oostenveld and Praamstra?

The positions in these caps come from the Oostenveld and Praamstra 5% system.  See http://robertoostenveld.nl/electrode/ for background and for links to electrode coordinates in a variety of formats. Depending on what software you are using for analysis, we might be able to provide another file format. The Biosemi channel assignments (relating electrode labels to electrode sites in…

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What are the computer requirements for ActiveTwo?

ActiveTwo is provided with drivers and host data acquisition software for Windows and Mac computers, and drivers also exist for Linux. Note that certain applications, such as event-related potentials, often require a separate computer to run experimental control / stimulus delivery software. In brief, the computer requirements for the ActiView data acquisition software are: Operating…

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How do I perform the one-bucket test to identify faulty electrodes? Or, why does the blue CM in Range flicker and the signals pulsate once every half second?

The blue CM in Range light reflects two things: 1) whether the CMS and DRL electrodes are adequately connected to the participant’s body, and 2) whether all of the other active electrodes, cables and connectors are intact.  If any of these are NOT true, then the blue CM in Range light will flicker and the…

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Is every TMS system EEG compatible?

Maybe.  There is no way the EEG system can harm the TMS system, but there are some TMS systems that are essentially useless with some EEG systems.  You need a a suitable combination of features in each to be successful at all in using TMS with EEG. Desirable attributes: Coils designed specifically for use with…

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Is every EEG system TMS compatible?

No.  There are a few special attributes that are required and others that are desirable. Required attributes: Inputs should be protected so that they are not damaged by the TMS pulse Frequency response on all channels should be from DC on the low end, since AC coupled inputs will “ring” when presented with a large…

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Can I ship multiple work orders in one box?

If you have more than one item to be repaired, we will normally issue a separate work order number for each item.  In that case, it is not necessary to ship the items to us separately.  They can be packed together, assuming you pack carefully and include the documentation we request when we send you…

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What are the terms of the warranty on your products?

Warranty Hardware All of our hardware products are delivered with at least a one-year warranty.  This warranty covers materials and manufacturing defects.  If you find that a product is not functioning as it should, please contact us immediately.  We will work with the manufacturer to resolve the problem for you. There are a few exceptions…

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What is a Service Level Agreement (SLA)?

We know that nothing makes a laboratory more productive than well-maintained equipment and a staff that is well-trained in its use.  Take advantage of our service options to safeguard the investment you have made in our products. Support above-and-beyond warranty related issues is offered in the form of Service Level Agreements.  If there are no…

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How can I arrange for a repair?

Before you send anything to us for repair, please contact us so we can assess the situation and be sure that is the best course of action.   Once you have exhausted all available options, we may authorize you to return an item for repair.  At that point, see the steps below under “How to arrange for a…

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Installation and training

When you purchase a new laboratory instrument, you want to get started using it and producing results as quickly as possible, and nothing helps you accomplish this goal faster than having a trained technician visit your lab to install the system and configure it optimally for your purposes. From our perspective, you will have the…

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Is quick turnaround available on new purchases or repairs?

We will always do our best to respond quickly when you need something urgently.  It helps us immensely if you plan ahead and give us a little advance warning if you foresee a deadline approaching by which you need parts, supplies or repairs to be complete. For new purchases, we can often pre-order goods for…

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