Is quick turnaround available on new purchases or repairs?
We will always do our best to respond quickly when you need something urgently. It helps us immensely if you plan ahead and give us a little advance warning if you foresee a deadline approaching by which you need parts, supplies or repairs to be complete.
For new purchases, we can often pre-order goods for established customers, even before the official institutional PO has been received. Give us a heads-up as soon as you know that you intend to order items we have quoted you, and if you expect to have the official PO within 30 days, and you agree to let us know if anything changes, we will pre-order the goods for you based on your word.
For repairs, we know how vital our equipment is to your work, so we always do our best to respond quickly to urgent repair requests. One important point — the earlier we know the date by which a repaired item must be received back, the sooner we can let you know whether we will or will not be able to meet that deadline. Ultimately, the most valuable thing you can do to ensure we meet your deadlines is to notify us of those deadlines as early as possible!
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